📵 Airtel Network Outage Hits Delhi-NCR & Major Cities: Voice Calls Down, Downdetector Logs 3,600+ Complaints

New Delhi, August 19, 2025 — Telecom giant Bharti Airtel faced a major network outage on Monday afternoon, leaving thousands of users across Delhi-NCR, Mumbai, Bengaluru, and other regions unable to make calls, receive OTPs, or access mobile data. The disruption began around 3:30 PM IST, peaking by 4:30 PM with over 3,600 complaints logged on Downdetector.

📊 What Went Wrong

• Voice calls were the most affected (74% of complaints)
• Signal loss and mobile internet issues followed
• Users reported data deductions on 4G plans despite being subscribed to 5G
• Airtel confirmed the issue via its official X account, stating:
  “We are currently experiencing a network outage. Our team is actively working to resolve the issue and restore services promptly. We sincerely apologize for the inconvenience.”

📍 Areas Affected

• Delhi-NCR: Outgoing calls failed; incoming calls and data partially functional
• Mumbai & Bengaluru: Sporadic signal drops and slow internet
• Other cities: Patchy service reported by users on social media

📱 Downdetector Spike

• 3,600+ outage reports between 3:30–4:30 PM
• Complaints tapered to under 1,300 by 10:30 PM as services gradually resumed

🖼️ Visuals from the Outage

Here are verified images showing the impact and user reactions:

• Airtel outage explainer from Economic Times

• Hindustan Times coverage with company statement
• Indian Express report on service restoration

🧠 What Users Can Do

• Check Downdetector for real-time updates
• Use alternate networks or Wi-Fi for critical tasks
• Follow @airtelindia on X for service alerts